Accessing the Portal

Logging in to Your Patient Portal Account
Your username and password set by you when you register online or activate your Patient Portal account via an email invitation. It may be your email ad...
Fri, 24 Apr, 2020 at 9:07 AM
Setting your Username and Password
If you initially registered with in person or over the phone, you'll need to set up your Patient Portal username and password before you can log into t...
Fri, 24 Apr, 2020 at 9:13 AM
New Patient/ Client Registration
Many - but not all - clinics that use Cerbo software for their Patient Portal allow new patients to register online. For clinics that do provide this optio...
Fri, 24 Apr, 2020 at 9:15 AM
Why do I keep having to reset my password?
If you are finding that you have to reset your password every time you try to log in to your Patient Portal account, you may be entering the wrong informati...
Fri, 24 Apr, 2020 at 8:56 AM
Why am I receiving the message "Unable to verify your account"?
Having trouble activating your Patient Portal account or setting your password? There are several reasons why account activation might fail. Problem #1: Y...
Fri, 24 Apr, 2020 at 9:24 AM
I didn't receive the confirmation email!
You should receive an email after: Registering as a new patient/ client using the online registration form Completing the form to request a username remi...
Fri, 24 Apr, 2020 at 9:30 AM
How do I disable my Patient Portal account?
If you want to disable Patient Portal access for any reason, please contact your provider's office. See Also Patient Portal Overview
Fri, 24 Apr, 2020 at 9:31 AM