You should receive an email after:

  1. Registering as a new patient/ client using the online registration form
  2. Completing the form to request a username reminder, password reset, or to activate your Patient Portal account.


If you do not see the expected email in your inbox, it may have been snared by your spam/junk filter. Check your spam/junk mail folder and, if you don't see it there, search your email for an email coming from do-not-reply@md-hq.com.


You can also "whitelist" the email address/ add it to your safe senders list. The process depends on your email program, and here is a handy guide (provided by an unrelated third party). You can whitelist do-not-reply@md-hq.com, notifications@md-hq.com, and ideally the whole @md-hq.com to ensure that messages from your provider's office are delivered to your inbox.


See also:

Other keywords: email error, confirmation, patient portal