Overview

This article illustrates how to enable camera and microphone access in Firefox.


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Details

If your camera and mic are blocked in Firefox, there's a few steps you'll need to take in order to re-enable them for use on a call. 



How to re-enable the camera and microphone on your mobile device

In Firefox:

  1. Open the menu in upper right corner.
  2. Select Clear private data and CLEAR DATA.
  3. Refresh the browser tab. 

In your device's Settings app:

  1. Go to Apps, and select Firefox. 
  2. Open Permissions. 
  3. Ensure the camera and microphone are toggled on. 
  4. Restart Firefox. 

How to re-enable the camera and microphone on desktop / laptop

  1. Select the lock icon located on the side of your search bar.
  2. Click both X's to Clear this permission and ask again. 
  3. Refresh the browser tab. 


4. When prompted, ensure you're using the correct camera & microphone inputs, and select Allow. 

If your camera still won't turn on in Firefox:

  1. Select menu icon in upper right corner.


2. Go to Preferences or Options.
3. Scroll down to Privacy & Security.
4. In your Camera & Microphone settings, ensure that your md-hq.com url is set to Allow.
5. Restart Firefox.



If your camera and mic are still disabled, you may need to reset permissions in Firefox.


Other Tools

You can also test your device here to ensure everything is working correctly.