Cerbo comes with default text for emails that are sent to patient's email accounts regarding different actions in Cerbo or the Patient Portal. Below are the default emails, any words within {{}} will be replaced with your practice's information. This text can be modified, just email your implementation manager or support@cer.bo with the changes you would like.
*The new appointment notification email and the appointment reminder email can be edited by you within Cerbo.
Registration Confirmation Email:
Subject: Please confirm your registration
Welcome to our practice! Before your registration is complete (and we give you access to your patient portal account) we just ask that you verify your email address by following the link below:
Click here to validate your account
Patient Portal invitation email / Password Reset email
Subject: Welcome to {{PRACTICE NAME}}'s {{PT PORTAL NAME }}
Hi {{FIRST-NAME}},
Don't miss important messages from your doctor
The {{PRACTICE NAME}} Secure Patient Portal allows {{PRACTICE NAME}} to securely send you lab results, securely send and receive messages with you, review your medication history and more.Please take a moment to create your own username and password by clicking here (PRACTICE URL ) and following the instructions. If there are additional members on your account you will receive a separate email for each. Each email links specifically to the user account you are setting up, so you will need to click on each separate email to set up each account.
If you have any questions or concerns, please call our office at {{PRACTICE PHONE.}}
Thanks!
The {{PRACTICE NAME}} Team
New secure message:
Subject: You have a new message from {{PRACTICE NAME}}
Dear {{FIRST-NAME}}},
{{SENDER-NAME}} has left you a secure message in your {{PT PORTAL NAME}} Please go to {{PT PORTAL URL}} to log in and view the message. You can also use the portal to respond using the secure message function. If you have any trouble please contact the office by phone or email.
Unread secure message reminder:
Subject: There is an unread message from your healthcare provider
Dear {{FIRST-NAME}}},
This is a reminder that {{sender-name}} left you a secure message in your {{PT PORTAL NAME}}. Please go to {{PT PORTAL URL}} to log in and view the message. You can also use the portal to respond using the secure message function. If you have any trouble please contact the office by phone or email.
New secure message regarding document/lab result in Portal:
Subject: There is a new message from your provider about a document or result
{{PROVIDER}} has reviewed a document pertaining to you and left you a secure message in your {{PT PORTAL NAME}} Please go to {{PT PORTAL URL}} to log in and view the message. You can also use the portal to respond using the secure message function. If you have any trouble please contact the office by phone or email.
New Encounter Summary available:
Subject: You have a new visit summary from {{PRACTICE NAME}}
Dear {{FIRST-NAME}}},
Your provider has completed a new visit note summary, which is now available on your patient portal under the tab: My Visit Summaries.
You can log in at {{PT PORTAL URL}} to see the details of this summary.
See also:
- How do I email patient documents?
- How do I email patients?
- How do I send a secure message to a patient?
Other keywords: notify patient, secure notifications