You should receive an email after:
- Registering as a new patient/ client using the online registration form
- Completing the form to request a username reminder, password reset, or to activate your Patient Portal account.
If you do not see the expected email in your inbox, it may have been snared by your spam/junk filter. Check your spam/junk mail folder and, if you don't see it there, search your email for an email coming from firstname.lastname@example.org.
You can also "whitelist" the email address/ add it to your safe senders list. The process depends on your email program, and here is a handy guide (provided by an unrelated third party). You can whitelist email@example.com, firstname.lastname@example.org, and ideally the whole @md-hq.com to ensure that messages from your provider's office are delivered to your inbox.