You should receive an email after:

  1. Registering as a new patient/ client using the online registration form
  2. Completing the form to request a username reminder, password reset, or to activate your Patient Portal account.

If you do not see the expected email in your inbox, it may have been snared by your spam/junk filter. Check your spam/junk mail folder and, if you don't see it there, search your email for an email coming from

You can also "whitelist" the email address/ add it to your safe senders list. The process depends on your email program, and here is a handy guide (provided by an unrelated third party). You can whitelist,, and ideally the whole to ensure that messages from your provider's office are delivered to your inbox.

See Also

Patient Portal Overview