As part of our ongoing infrastructure upgrades to improve reliability and performance, we’re making a change at the end of the month that may impact your scanner integration with Cerbo.
Your clinic currently uses our integrated-scanner option, which allows documents scanned from your office devices to automatically appear in your Cerbo EHR. To avoid any interruption in that workflow, we’re asking you to check your scanner’s configuration before the update goes live.
What do I need to do?
Please check your scanner’s SFTP settings and review the “Host” field:
- If it currently says
sftp.md-hq.com, update it to:sftp.cerbohealth.com - If it currently shows an IP address (likely
69.28.73.10), that means your scanner does not support DNS lookups. In that case, update the IP address to:34.199.194.51
After updating the settings, please scan a new test document and then in your EHR open your My Scanner window and click the link at the top to confirm that you've made the change. You should then be able to confirm that the test scan flows correctly into your Cerbo EHR. Until the end of the month you'll be able to revert to the prior settings in case there are unfiled scans or it's not working as expected.
What happens if I don’t update my scanner?
At the end of the month, we’ll be redirecting
sftp.md-hq.com to the new infrastructure. Most scanners that support DNS will pick this up automatically. However, some devices—especially Brother brand scanners—may not, and will require a manual update to continue functioning properly.If your scanner is using an IP address instead of a DNS hostname, it will not automatically update and will stop sending documents to your Cerbo EHR unless updated.