If you want patients to be able to check themselves in, Cerbo has a check-in Kiosk tool which you can set up in your lobby. This tool will allow patients to mark themselves as 'checked-in', and can prompt them to answer some pre-appointment questions that will feed into the EMR as a questionnaire.  

We recommend accessing the kiosk on a tablet with the browser set to fullscreen, though it will work with other devices. 

To enable the kiosk Go to Schedules > Check-in Kiosk

Select Enable Check-in Kiosk and the box will expand and direct you to the kiosk URL.
Click the link and it will open the kiosk in a new tab, ready for use.  

Make sure to log out of all EMR and Portal accounts on the device you're using for check-in before providing it to your patients.


Beneath the URL link you will have the option to customize the messages shown to the patient once they’ve checked in, as well as create additional check-in questions.  Questions can be yes/no or have a text input, and can be either optional or required.
Once these edits are saved, you will need to reopen the kiosk to reflect the changes.

Patient Perspective

When the patient accesses the kiosk, the home screen will ask them if they have appointment today. If the answer is Yes, they'll be directed to enter the first 2 letters of their last name. If the answer is No, the screen will populate with the message you set up in the kiosk customization (above).


They'll then be asked to confirm their appointment time, followed by any Check-in Questions that you've set up.

Once they've completed all the questions, they'll receive the confirmation you've customized for a successful check-in.

Allow patients to check-in with their own device - Create a QR code in Chrome

Open your check-in kiosk in Chrome, click the QR code icon in the URL bar:

Download the QR code. 

Now you can print the QR code and display it in your office or waiting room for patients to scan!

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