This article focuses on how to notify patients of their lab results via the patient portal.
- Imported Lab Results
- Push Discrete Lab Results to an Encounter Note
- Create and Add Lab Panels Using Chart Parts
When new results come in, you may want to notify the patient of the results. Cerbo allows you to notify the patient via email or the patient portal. For security reasons, it's generally better to use the portal for transferring medical information, so we encourage you to use this feature.
When reviewing a document, if the patient has portal-access enabled, you'll notice a "Notify by portal" option next to the Notification section. You can also select the "portal" option from the drop down menu if you want the patient to be notified of their results.
Simply click this option and a new text box labeled "Send notice about this document via portal" will appear. Any text you enter into this field will be sent to the portal as a secure message as soon as you save the document. Once a notice has been sent, any time you open the document in the future the notice that was sent will appear as an additional notes field on the document review screen.
*Note: once a notice is sent you cannot re-send a notice about the same document. If you need to send a follow-up notice about the document to the portal, simply use the normal "send message" function.
MD HQ also allows you to create a set of default messages that you can pull up, so you don't have to type your common notifications each time. To create (or use) preset messages, simply use the drop-down menu that appears under the new "Send notice..." text box. You can create as many presets as you would like.
To use a preset message, just use this same dropdown message (a shortened version of the preset message will be shown in the dropdown after you've created it). Once it's selected, the content of the preset message will populate the "Send notice..." text field where it can be edited/customized before sending.