You can upload documents for your provider to see or view lab results, completed forms and questionnaires, handouts, and any other documents that your provider has shared with you on the Labs & Documents page.
If this feature is enabled, you will also be able to see your Open Orders - lab orders that your provider has placed for you, that they haven't yet matched results to - near the top of the page.
Recent documents are shown by default, but you can toggle to other documents (categorized by type) using the menu at the left to select from the available categories.
Documents that the provider has flagged as "key documents" in your file are highlighted in red. Click on a document to view it. Depending on the type of file, it will open in your browser (HTML, PDF, JPG, e.g.) or download to your computer (Microsoft Word, e.g.).
Upload a Document
To upload a document from your computer's hard drive for your provider to review, click on the "Upload New Document" button. Enter a title and click Choose File to select the document to upload from the hard drive of your device. Enter notes, if desired, and click "Save Document". Your document will appear as a document pending provider review at the top of the page until it is reviewed and accepted by a doctor.
Why am I getting an error message when I try to upload a document?
It may be that the type of file you are trying to upload is not supported. While your provider's office may have set additional restrictions, generally the types of files that you can upload via the Patient Portal are:
- PDF - generally, PDF is strongly preferred to other file types, if possible!
- Rich Text, Text/Plain Text
- Microsoft Word, Excel, PowerPoint, Works
- Open Office Word, Image, Presentation, Spreadsheet
- Image files: .jpg, .gif, .png, .bmp
- Comma-Separated Spreadsheet (CSV)
- Video: .mpeg
NOTE: for users trying to upload a supported file type but still receiving an error: there is a known bug when using Firefox to upload documents, where the browser misidentifies the file type to our system and generates an error message even when you are trying to upload a document of an accepted file type. To get around this problem, use a different browser (such as Chrome) to upload your document.